Job DescriptionAbout GRIPIT
NAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
NWith a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
NKey Responsibilities
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- Handle customer queriesvia phone, email, chat, or other communication channels N
- Provide prompt, accurate, and professional resolutions to customer concerns N
- Update and maintain customer records, interactions, and case details in the CRM system N
- Track customer requestsand ensure timely follow-ups until resolution N




- Coordinate with internal teams to resolve customer issues efficiently N
- Maintain accurate documentation of all customer communications N
- Ensure high levels of customer satisfaction through quality service N
- Meet assigned response time, productivity, and customer service KPIs N

nRequired Skills & Qualifications
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- Excellent verbal and written communication skills in English. N
- Strong customer serviceand interpersonal skills. N
- Experience working withCRM systems is preferred. N
- Good problem-solving, organizational, and multitasking abilities. N
- Basic proficiency in MSOffice (Excel, Word, Outlook. N
- Ability to work in a fast-paced setting while maintaining accuracy. N

📌 Hiring: Customer Support Associate (Ahmedabad)
🏢 GripIt
📍 Ahmedabad