Note: This position has no sales targets or sales-pressure requirements.

Key Responsibilities

Manage the daily operations of the salon and ensure smooth workflow.

Supervise, motivate, and coordinate salon staff.

Prepare staff schedules, shifts, and leave plans.

Ensure high standards of customer service and customer satisfaction.

Handle customer inquiries, complaints, and feedback professionally.

Manage appointments and ensure productive utilization of staff.

Maintain proper records of daily operations, attendance, and expenses.

Monitor inventory and ensure adequate availability of salon products and supplies.

Maintain salon hygiene, cleanliness, safety, and professional standards.

Monitor staff attendance, punctuality, grooming, and performance.

Train and guide employees on salon procedures and customer service.

Build positive relationships with customers and encourage excellent service experiences.

Coordinate with the owner/management regarding operational requirements.

Ensure salon equipment and facilities are properly maintained.

Prepare daily, weekly, and monthly operational reports.

Ensure compliance with applicable health, safety, and workplace requirements.

Requirements

Previous experience in salon, beauty, spa, hospitality,



or retail management.

Strong leadership and team-management skills.

Excellent communication and customer-service skills.

Good organizational and problem-solving abilities.

Ability to handle customer complaints professionally.

Basic knowledge of billing, inventory, attendance, and reporting.

Basic computer skills; knowledge of salon management software is an advantage.

Professional appearance and positive attitude.

Important

No Sales Target: The Salon Manager will not be responsible for achieving individual or monthly sales targets. The primary focus will be on salon operations, staff management, customer satisfaction, hygiene, discipline, and service quality.

Preferred Experience

2–5 years of experience in salon management, beauty industry operations, hospitality, or a similar customer-facing management role.

Key Performance Areas

Customer satisfaction

Staff management and discipline

Staff attendance and punctuality

Salon cleanliness and hygiene

Appointment management

Service quality

Inventory management

Smooth daily operations

Customer complaint resolution

Overall salon standards

Working Conditions

📌 Salon manager (HSR Layout)
🏢 Moses
📍 HSR Layout