Company Description ERP4Impact is a specialized financial management software designed exclusively for Indian NGOs, consolidating donations, donors, grants, budgets, expenses, and compliance into a single system. Built by Chartered Accountants with extensive CFO experience in Indian non-profits, the platform is tailored to handle FCRA, Income Tax, Audits, and related documentation without relying on generic ERP workarounds. The software enables real-time segregation of FCRA and Non-FCRA entries, one-click tax deduction receipts for donors, ready-to-upload Form Form 113/114 CSV files, live grant utilization and budget tracking the moment expenses are recorded. Auditors/stakeholders can access the system directly without disrupting internal operations. Since launching in 2020, ERP4Impact has been trusted by 50+ NGOs across India, supporting their mission-driven work with robust, compliant financial processes.

Company: Aria ERP4Impact LLP
Location: Mumbai (Work from Office)
Experience: 3–5 years
Employment Type: Full-time
Compenstaion (CTC): INR 9,00,000 to INR 10,50,000 p.a.





What You will Own
This role combines customer success, implementation, product coordination, and strategic account management.

Customer Success & Implementation
- Own end-to-end onboarding and implementation for current NGO customers.
- Conduct training sessions for finance teams, program teams, and administrators.
- Drive product adoption through regular customer check-ins and usage reviews.
- Handle customer queries, support escalations, and implementation guidance.
- Build long-term relationships with finance heads, operations teams, and key customer stakeholders.
- Manage customer renewals and help ensure long-term account success.

Product & Customer Feedback
- Collect customer feedback and convert it into structured product requirements.
- Understand customer workflows and translate business requirements into clearly defined engineering problems that developers can build against.
- Work close

📌 Customer Success Manager (Mumbai)
🏢 ERP4Impact
📍 Mumbai