Job Description
ey Responsibilities
nCentre Operations & P&L;
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- Own and achieve monthly, quarterly, and annual revenue and profitability targets.n
- Manage Centre P&L; through effective cost control, resource allocation, and operational efficiency.n
- Ensure 100% compliance with financial and operational parameters.n
- Monitor centre capacity utilization, staff productivity, infrastructure, and service efficiency.n
- Ensure adherence to all company SOPs, policies, compliance, hygiene, and safety standards.n

nSales & Business Growth
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- Drive centre and individual sales targets to maximize revenue and profitability.n
- Monitor footfall, conversion, current customer and existing customer performance.n
- Understand customer requirements and recommend appropriate services/programs based on customer segmentation.n
- Plan and execute sales initiatives and centre events in coordination with the Corporate Team.n

nCustomer Excellence
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- Proactively address customer concerns and ensure timely resolution of complaints.n




- Monitor client progress and conduct regular reviews to improve customer experience and service efficacy.n
- Ensure compliance with documentation, zero-session SOPs, software entries, and other customer-related processes.n

nTeam Leadership & People Management
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- Lead, motivate, and develop the Centre team to achieve business and service objectives.n
- Support recruitment, induction, orientation, and onboarding of new team members.n
- Communicate monthly promotions, incentives, individual sales, execution, and product targets.n
- Monitor team performance, productivity, and attrition.n
- Identify training needs and ensure completion of required training programs.n
- Build a high-performance and customer-centric culture within the centre.n

nOperational Excellence
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- Ensure centre cleanliness, hygiene, grooming, uniforms, maintenance, and overall presentation meet company standards.n
- Optimize appointment p

📌 Center Head (New Delhi)
🏢 VLCC
📍 New Delhi