Job Description
Job Role - ServiceNow- Customer Service Management
nExp-7-12 Years
nLocation- Noida/Gurugram/Chennai
nJob Type - Permanent
n
nResponsibilities:
nDesign, develop, configure, and implement ServiceNow CSM solutions.
nConfigure Case Management, Customer Service Processes, Entitlements, and SLA Management.
nDevelop and customize ServiceNow applications using JavaScript, Business Rules, UI Policies, Client Scripts, Script Includes, and Flow Designer.
nImplement Customer Service Portals, Catalogs, and Self-Service capabilities.
nIntegrate ServiceNow with internal and external systems using REST, SOAP APIs, and Integration Hub.
nConfigure Knowledge Management, Communities, and Customer Interaction Management.
nDevelop reports,



dashboards, KPIs, and performance analytics.
nWork closely with business stakeholders to gather requirements and translate them into technical solutions.
nParticipate in service design workshops, solution architecture discussions, and sprint planning activities.
nPerform unit testing, UAT support, deployment, and post-production support.
nTroubleshoot platform issues and provide performance optimization recommendations.
nFollow ITIL best practices and ServiceNow development standards.

📌 ServiceNow_Customer Service Management (Noida)
🏢 Tata Consultancy Services
📍 Noida