Job Description
Job Title: Storage Support Engineer
nExperience: 3+ Years
nLocation: Bangalore
nWork Mode: Work from Office
nAbout the Role
nWe are looking for an experienced Storage Support Engineer to join a global technical support environment supporting enterprise customers worldwide.
nThe ideal candidate will have solid hands-on experience in enterprise storage troubleshooting, SAN technologies, and storage infrastructure, along with working knowledge of operating systems, virtualization, and networking.
nKey Responsibilities
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- Provide technical support for enterprise storage environments.n
- Troubleshoot and resolve storage and SAN-related incidents within defined SLAs.n
- Analyze storage performance, connectivity, availability, and configuration issues.n
- Troubleshoot issues related to SAN, storage arrays, LUNs, Fibre Channel, and iSCSI.n
- Investigate incidents across storage, servers, operating systems, virtualization, and networking environments.n
- Perform root-cause analysis and provide appropriate issue resolution.n




- Manage and track customer incidents from identification through resolution.n
- Handle technical escalations and collaborate with L3/product engineering teams when required.n
- Communicate effectively with global customers and provide regular updates on incidents.n
- Document troubleshooting steps, resolutions, and technical findings.n
- Work in a 24x7 global support environment and adhere to defined SLAs and support processes.n

nRequired Skills
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- 3+ years of experience in Enterprise Storage / Storage Support / SAN Support.n
- Strong knowledge of enterprise storage concepts and troubleshooting.n
- Hands-on experience with SAN technologies.n
- Knowledge of Fibre Channel, iSCSI, LUNs, HBA, multipathing, zoning, etc.n
- Working knowledge of at least one operating system such as Linux or Windows Server.n
- Working knowledge of VMware/virtualization environments.n
- Basic to intermediate understanding

📌 Storage Specialist (Bengaluru)
🏢 Dexian
📍 Bengaluru