Job DescriptionTCS hiring
nRole: Service desk Manager
nLocation: Bangalore
nExperience: 10+
nMust Have:
n
- n
- IT IS Service Deskn
- Leadershipn
- Communciationn
- Client Handling Skillsn
- Team Skillsn
- Employee Relationship Skillsn
- Manage Attritionn
- Convincing Skillsn
- Speaking with numbersn
- PI Skillsn
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
nAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.