This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Processes • To Solve Issues relating to Customer Service and Operational Issues • To meet and surpass agreed SLA measures. • Accurate check and release of current loan draw down, rollover of loans and other loan maintenance activities • Accurate check and release of fee transactions • Accurate checking of diary system so that all actions are correctly done on due date. • Ensure timely reply/holding replies to Queries/Emails raised by business units across the group • Accurate checking and timely submission of Group/Regulatory returns (if any) • Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly. • Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end.



• Ensure all complaints/second pass errors on their team/themselves are logged in and submitted to the Unit Manager for KPI, 2 working days after the month end. • Ensure that Productivity/Accuracy/timeliness MIS is updated periodically • Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals • Actively participate and encourage participation of team members in out serve/ideal projects and initiatives. • Ensure proper training is given to team members whenever required. People & Talent • Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. • Ensure identified back up staff is trained Risk Management • Support KCSA RP by providing necessary samples/ clarifications. • To escalate unit's OR issues and losses to Manager • Adhering to laid down Operating Procedures and Group Risk Policies at all times • Ensure that all Key exception repo

📌 Team Leader (Chennai)
🏢 Standard Chartered Bank
📍 Chennai