Job DescriptionAbout Us:
NWe're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.
NWhat we're looking for:
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- 2 years of relevant experience in Customer Success preferably with a B2B SaaS/product company N
- Exposure to US and/or Middle East markets is preferred N
- Strong communication, relationship-building, and stakeholder management skills N
- Ability to understand customer needs and translate them into product solutions N
- Strong ownership and problem-solving mindset N

nWhat you'll do:
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- Own and manage relationships with a portfolio of Global B2B customers N




- Drive customer onboarding, product adoption, engagement, and retention N
- Understand customer goals and ensure successful product implementation N
- Conduct regular customer check-ins, business reviews, and product discussions N
- Identify opportunities for upsell, cross-sell, and expansion N
- Monitor customer health, usage, and satisfaction metrics N
- Work closely with Sales, Product, and Support teams to resolve customer issues N
- Act as the voice of thecustomer and share feedback with internal teams N
- Drive renewals and ensure a robust overall customer experience N

nLocation: HSR Layout
NTiming: 10am-7pm

📌 Customer Success Specialist (Karnataka)
🏢 Super Humans
📍 Karnataka