- Key ResponsibilitiesMake outbound calls to customers regarding pending or overdue payments.
- Follow up regularly with customers to ensure timely payment.
- Explain outstanding amounts, payment due dates, and available payment options.
- Negotiate suitable payment plans or commitments with customers when required.
- Maintain proper records of calls, customer responses, promises to pay, and payment status.
- Handle customer queries and resolve basic payment-related concerns.
- Escalate difficult or disputed cases to the concerned senior/team leader.
- Achieve daily, weekly, and monthly collection/recovery targets.
- Maintain professional and respectful communication with customers at all times.
- Coordinate with the collection team and update payment/recovery status regularly.
- RequirementsMinimum 12th pass; graduate preferred.
- 0–3 years of experience in telecalling,



collections, recovery, customer service, or a similar role.
- Positive communication and convincing skills.
- Hindi communication is required; knowledge of English or other regional languages is an advantage.
- Comfortable making a high volume of outbound calls.
- Basic computer knowledge and ability to work with Excel/CRM software.
- Target-oriented, disciplined, and confident personality.
- Ability to handle customer objections and difficult conversations professionally.

Key Skills

Telecalling | Collection | Recovery | Customer Follow-up | Negotiation | Communication | Convincing Skills | Target Achievement | CRM | Customer Handling

📌 Telecaller (New Delhi)
🏢 Progressive Commerce
📍 New Delhi