We are looking for a Service Coordinator to coordinate service activities, customer requests, and field service engineers. The candidate will be responsible for ensuring timely service support and maintaining proper service records.
- Key ResponsibilitiesCoordinate and schedule service calls for field service engineers.
- Receive and record customer complaints and service requests.
- Assign service calls to engineers based on location and technical requirements.
- Follow up with engineers on service status and ensure timely closure.
- Coordinate with customers regarding service visits, schedules, and updates.
- Maintain daily service reports, service records, and pending-call reports.
- Follow up on spare parts requirements and coordinate with the service team.
- Prepare and maintain service-related documents and reports.
- Coordinate with the Sales, Service, and Technical teams for smooth operations.
- Track pending service calls and escalate critical issues to the Service Manager.
- Maintain good communication with customers and ensure proper service follow-up.
Requirements
- Any Graduate / Diploma preferred.
- 0–3 years of experience in Service Coordination, Customer Support, or a similar role.
- Freshers with good communication and coordination skills can also apply.
- Valuable communication skills in English and Hindi.
- Basic knowledge of MS Office / Excel.
- Good follow-up, coordination, and problem-solving skills.
📌 Hindi Speaking (Fresher & Experience) (Chennai)
🏢 Haritha Automation Private
📍 Chennai
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