Position: Chat Process Executive
Location: Mohali
Work Mode: Work from Office
Qualification: UG / Graduate
Experience: Freshers and experienced candidates can apply
Key Responsibilities
- Handle customer queries through chat.
- Provide accurate and timely resolutions.
- Maintain a professional and customer-friendly communication style.
- Follow process guidelines and quality standards.
- Achieve assigned productivity and performance targets.
- Escalate complex issues to the appropriate team when required.
Candidate Requirements
- Good written communication skills in English & Hindi.
- Basic computer knowledge.
- Comfortable working in a rotational shift environment.
- Ability to multitask and handle multiple chats efficiently.
- Candidates who can work from the Mohali office are preferred.
What We Offer
- Work-from-office opportunity in Mohali.
- Structured training and process guidance.
- Chance for freshers to start their career in customer support.
- Growth opportunities based on performance.