13 Sep
|
globiva
|
Gurugram
Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and qualified manner.
- Process customer requests, provide accurate information, and escalate issues when necessary to ensure prompt resolution.
- Maintain records of all interactions with customers using CRM software for tracking purposes.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 0-4 years of experience in BPO/Call Centre environment or related field.
- Excellent communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in processing inbound calls, resolving customer complaints, and providing excellent customer service.
📌 Customer Service Executive (Gurugram)
🏢 globiva
📍 Gurugram