Role Summary:
The Customer Success Manager acts as the bridge between
sales, product, and retention , ensuring Cognitive Botics’ customers — therapists, centres, schools, and parents — derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution.
Key Responsibilities:
Own
post-sales relationship
with therapists, centres, and institutional clients (schools, CSR, DEICs). Lead
onboarding & training
for therapists and parents — ensure smooth product adoption. Track
usage analytics , measure impact, and proactively address churn risks. Collaborate with Product & Tech teams to relay feedback and suggest feature enhancements. Drive
renewals, upsells, and referrals , maintaining a robust LTV/CAC ratio. Build therapist “ambassador” programs for micro-distribution.



Support in drafting case studies and success stories for marketing & CSR visibility. Conduct periodic
customer health reviews
with dashboards (usage, satisfaction, feedback).
Profile Requirements:
5–8 years in
Customer Success & Pre Sales
in SaaS, EdTech, or Health Tech. Excellent stakeholder management across
B2B (centres/schools) and B2C (parents) . Understanding of early intervention, therapy, or special education ecosystem preferred. Solid analytical mindset — ability to read data and act on insights. Empathetic communicator — able to handle emotionally sensitive parent interactions.
KPIs:
Retention Rate (>85%) NPS improvement quarter-over-quarter Upsell / referral conversions Active usage per therapist/centre

📌 Customer Success Manager Hyderabad
🏢 CognitiveBotics
📍 Hyderabad