Duties and Responsibilities
Implementation of cash Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned.
Daily cash collection / updating and deposition.
Preparing daily cash collection report and sending the same to HO.
Checking and updating agency collection.
Attending walk-in customers and solving their issues while maintaining a 100% Customer satisfaction level.
Coordinating with HO/TCS to solve the customer query within TAT.
Reporting of location cash and customer service details on a daily basis.
Cross-selling insurance and other products to walk-in customers.
Collecting customer feedback about our service and products.
Also, in some locations,
the Credit person is handling the LC responsibility too.
Branch admin-related works to be done with the help of the admin manager as per company policy and requirement.
Required Qualifications and Experience
Capable of interacting with customers and collection agencies.
MBA with 0 - 3 years of relevant experience.
Has worked with a reputed Bank/Financial Institution in Consumer Financing.
Positive attitude and team player.