SecureSearch | Internal

Position: Team Leader / Assistant Manager / Manager / Senior Manager – Client Servicing

Location: Malad, Mumbai

Schedule: Full-time

Role Summary

This leadership role involves full ownership of client account management, overseeing the entire background verification process, and delivering high-quality service aligned with client expectations. The candidate must demonstrate operational excellence, strong client communication, team coordination, and analytical capabilities.

Key Responsibilities

- End-to-end account management for key accounts
- Oversight of pre-initiation functions, backend verification, report management, and client backend support
- Serve as the primary escalation point for client concerns, ensuring prompt and satisfactory resolution
- Coordinate across departments to ensure timely and accurate report delivery
- Create internal strategies to manage workload spikes and ensure continuity of operations
- Track and monitor SLA adherence, highlighting delays or bottlenecks proactively




- Analyze operational data and translate findings into actionable improvements
- Lead internal reviews, team huddles, and feedback loops for continuous process enhancement
- Support team members in high-pressure situations, providing leadership and guidance
- Ensure timely communication and MIS reporting as per client expectations

Desired Candidate Profile

- Currently holding a role as Team Leader, Assistant Manager, Manager, or Senior Manager
- Excellent verbal and written communication skills in English
- Solid planning, strategizing, and multitasking capabilities
- Ability to manage multiple points of contact and maintain seamless coordination
- Capable of working independently with minimal supervision
- Mature, with the ability to perform under pressure and handle high workloads
- Willingness to stretch beyond working hours to meet client needs
- Proficiency in MS Office tools and reporting platforms
- Experience in background verification or client servicing preferred 5+ years

📌 Sr. Manager (Back Ground Verification Industry) (Mumbai)
🏢 The Hiring
📍 Mumbai