HCLTech – Sr. Technical Consultant | ServiceNow Employment Type:

Permanent Payroll

Techno Core 360 Client / Company:

HCLTech Engagement

Project-wise deployment Work Mode:

Permanent Remote Location

India Experience

5–7 Years of relevant ServiceNow experience Open Positions:

3 Role:

Sr. Technical Consultant

Position Overview We are looking for experienced

Sr. Technical Consultants with robust hands-on ServiceNow expertise for project-wise deployment with

HCLTech . The positions are focused on specialized ServiceNow areas including

AI/CRM/CSM, Creator Workflows, and CRM/CSM . The ideal candidate should have strong technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

ServiceNow CSA and relevant CIS certification are mandatory for all positions. Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM) Primary Focus ServiceNow CRM/CSM + AI capabilities Mandatory Skills Strong hands-on experience with

ServiceNow CRM / CSM Experience with

ServiceNow AI / AI capabilities ServiceNow configuration Technical consulting Customer-facing technical documentation Demo / lab instance configuration Accelerator / technical accelerator development Customer coaching and enablement ServiceNow CSA – Mandatory CIS certification in relevant domain – Mandatory 5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills GenAI / Artificial Intelligence ServiceNow product accelerators Demo scripts and technical walkthroughs Delivery guides Knowledge transfer Recorded walkthroughs Agile methodology

Position 2 – Sr. Technical Consultant – Creator Workflows Primary Focus ServiceNow Creator Workflows Mandatory Skills ServiceNow Creator Workflows – Mandatory ServiceNow





App Engine / App Engine Studio ServiceNow configuration Workflow and process automation Technical consulting Accelerator / technical accelerator development Demo / lab instance configuration Technical documentation Customer enablement ServiceNow CSA – Mandatory CIS certification in relevant domain – Mandatory 5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills Application development using ServiceNow App Engine Process automation Demo scripts Technical walkthroughs Delivery guides Knowledge transfer Recorded walkthroughs Agile methodology

Position 3 – Sr. Technical Consultant – CRM / CSM Primary Focus ServiceNow CSM / CRM Mandatory Skills ServiceNow CSM – Mandatory ServiceNow CRM Customer Service Management CSM implementation and enhancement ServiceNow configuration Case Management Customer / Account / Contact Management Technical consulting Demo / lab instance configuration Technical documentation Customer enablement ServiceNow CSA – Mandatory 5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills CSM implementation CSM enhancements ServiceNow CRM capabilities Customer coaching Technical walkthroughs Delivery guides Knowledge transfer Agile methodology Common Responsibilities – All Positions

Work as a

Sr.

Technical

Consultant on ServiceNow-focused customer projects. Configure and demonstrate ServiceNow solutions based on project and customer requirements. Develop technical accelerators and reusable solution components. Configure and maintain demo / lab instances for customer demonstrations. Prepare customer-facing technical documentation,



delivery guides and demo scripts. Conduct technical walkthroughs and product demonstrations. Support customer coaching, enablement and knowledge-transfer activities . Translate technical requirements into practical ServiceNow solutions. Collaborate with internal and customer stakeholders during solution development and demonstrations. Contribute to Agile delivery activities and technical knowledge-sharing initiatives.

Mandatory Certification Candidates must hold: ServiceNow Certified System Administrator (CSA) – Mandatory CIS – Certified Implementation Specialist in the relevant domain – Mandatory Relevant CIS certification should align with the position being considered.

Common Technical Keywords ServiceNow | Sr. Technical Consultant | Technical Consultant | CSA | CIS | ServiceNow Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile

Candidate Profile Summary We are seeking

5–7 years experienced ServiceNow professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching. Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification .

Requirement Mapping Position 1 – AI / CRM / CSM: ServiceNow + CSM/CRM + AI + CSA + Relevant CIS Position 2 – Creator Workflows: ServiceNow + Creator Workflows / App Engine + CSA + Relevant CIS Position 3 – CRM / CSM: ServiceNow + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS Important Screening Rule CSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | ServiceNow (Mumbai)
🏢 HCLTech
📍 Mumbai