Job Summary Job Title: ServiceNow Developer - USM (Unified Service Management) COE

Experience: 5-7 Years

Location: Noida / Hybrid

Role Overview We are seeking a motivated and hands-on ServiceNow Developer to join our Unified Service Management (USM) Center of Excellence. The candidate will be responsible for developing, configuring, and supporting ServiceNow solutions, platform integrations, and workflow automation initiatives that enhance employee and operational experiences. The ideal candidate should have strong ServiceNow development skills, a good understanding of IT Service Management processes, and experience working with integrations across enterprise platforms.

Key ResponsibilitiesServiceNow Development

- Develop and configure ServiceNow applications, modules, and workflows.
- Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, and Record Producers.
- Develop automated workflows using Flow Designer and Integration Hub.
- Support enhancements, defect fixes, and platform improvement initiatives.
- Follow ServiceNow development standards and best practices.

Integration & Automation

- Develop and maintain integrations using REST APIs, SOAP APIs, and Integration Hub.
- Support integrations between ServiceNow and enterprise platforms such as:
- Moveworks
- Armis
- Veza
- Microsoft Entra ID (Azure AD)
- Microsoft Intune

- Assist in implementing workflow automation and self-service capabilities.

Platform Support

- Participate in ServiceNow platform upgrades and release testing.
- Troubleshoot and resolve application issues.
- Support CMDB, Service Catalog, and ITSM processes.
- Collaborate with functional teams to understand and implement business requirements.

Collaboration

- Work closely with Product Owners, Business Analysts, Architects,



and other developers.
- Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.
- Document technical designs and implementation details.

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 5-7 years of overall IT experience.
- 3 years of hands-on ServiceNow development experience.
- Experience working on ServiceNow ITSM implementations and enhancements.
- Good understanding of ServiceNow platform architecture and development best practices.

Technical SkillsMandatory

- ServiceNow ITSM
- Service Catalog
- Flow Designer
- Integration Hub
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- ACLs
- JavaScript
- REST APIs
- JSON/XML

Preferred

- ITOM / ITAM exposure
- CMDB management
- Employee Center / Service Portal
- ServiceNow Virtual Agent
- Knowledge of enterprise integrations

Good to Have

- Exposure to:
- Moveworks
- Armis
- Veza
- Azure Services
- Microsoft Entra ID
- Intune
- AI-powered workflow automation platforms

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation

Key Competencies

- Strong problem-solving and analytical skills.
- Valuable communication and stakeholder interaction skills.
- Ability to work collaboratively in a fast-paced environment.
- Willingness to learn new technologies and platforms.
- Strong ownership and accountability for deliverables.

Preferred Candidate Profile A ServiceNow developer with 5-7 years of experience who has solid ITSM development skills and an interest in modern digital workplace technologies, automation, AI-driven solutions, and enterprise integrations involving platforms such as Moveworks, Armis, and Veza.

📌 Sr Technical Lead (Tools & Automation) (India)
🏢 HCL Technologies
📍 India