Hiring: SRE (Site Reliability Engineering) – Level 2 Support

Notice Period: Immediate to 15 days left

Location: Bangalore

Experience: 3–5 Years

Role Overview:

Customer Support Analyst (L2 Support) responsible for triaging incoming requests through ServiceNow, resolving issues, and escalating complex technical issues to SRE/Development teams.

Key Responsibilities:

- Level 2 functional & technical application support
- Incident, problem & request management
- Triage and escalation through ServiceNow
- Create & maintain Knowledge Base articles and support documentation
- Create & analyze reports using ServiceNow and/or Power BI
- Support Digital Operations onboarding and project tracking
- Work with project managers, clients, support teams and vendors
- Contribute to Agile & DevOps culture
- Manage priorities, deadlines and customer expectations

Mandatory Skills:

✅ ServiceNow

✅ Power BI

✅ ITIL

✅ Robust Communication & Writing Skills

✅ Organization & Time Management

Nice to Have:

- SQL • Tableau • Azure/AWS • Jira
- Incident Response • Service Desk • PagerDuty • Datadog • SharePoint

Optional Certification: ITIL Foundation

📌 SRE (Bangalore Metropolitan Area)
🏢 Teamware Solutions
📍 Bangalore Metropolitan Area