Job Summary

We are looking for an experienced and customer-focused Store Manager to oversee the day-to-day operations of the store. The Store Manager will be responsible for achieving sales targets, managing the store team, ensuring excellent customer service, maintaining inventory accuracy, and ensuring the store operates efficiently and professionally.

Key Responsibilities

1. Store Operations

- Manage the overall daily operations of the store.
- Ensure the store is clean, organized, well-maintained, and visually appealing.
- Ensure smooth opening and closing procedures.
- Maintain high standards of store presentation and product display.

2. Sales & Business Development

- Achieve monthly and quarterly sales targets.
- Drive sales through effective customer engagement and upselling/cross-selling.
- Monitor daily sales performance and prepare sales reports.
- Identify opportunities to increase store revenue and customer conversions.
- Follow up with customers and develop repeat business.

3. Team Management

- Lead, motivate, and supervise the store sales team.
- Allocate daily responsibilities and monitor staff performance.
- Train employees on products, sales techniques, customer service, and company policies.
- Maintain staff discipline, attendance, and grooming standards.
- Conduct regular team meetings and performance reviews.

4. Customer Service

- Ensure an excellent customer experience at every stage of the sales process.
- Handle customer queries, complaints, and escalations professionally.
- Build strong relationships with regular and high-value customers.
- Ensure timely resolution of customer concerns.

5. Inventory Management

- Monitor stock levels and ensure proper inventory management.
- Coordinate stock receiving, transfers, and replenishment.
- Conduct regular stock checks and support periodic stock audits.
- Minimize stock loss, damage, and discrepancies.




- Ensure proper storage and handling of products.

6. Administration & Reporting

- Maintain daily sales, stock, attendance, and operational records.
- Prepare and submit regular store performance reports.
- Coordinate with accounts, warehouse, HR, and management teams as required.
- Ensure compliance with company policies and operating procedures.

Key Skills & Competencies
- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Strong sales and customer-service orientation.
- Good negotiation and problem-solving abilities.
- Ability to achieve sales targets and manage performance.
- Good knowledge of inventory and retail operations.
- Robust organizational and time-management skills.
- Professional appearance and positive attitude.
- Basic knowledge of MS Office and sales reporting.

Qualification & Experience
- Graduate in any discipline; preferably in Business, Retail Management, or a related field.
- 2–5 years of experience in retail/store management or a similar role.
- Experience managing a sales team and achieving store targets is preferred.
- Experience in premium retail, gifting, lifestyle, fashion, or luxury products will be an advantage.

Key Performance Indicators (KPIs)
- Achievement of monthly sales targets.
- Customer satisfaction and repeat business.
- Team productivity and conversion rate.
- Inventory accuracy and stock control.
- Average transaction value and upselling performance.
- Store operational efficiency.
- Reduction in stock loss and discrepancies.

Preferred Candidate Profile The ideal candidate should be confident, responsible, customer-oriented, sales-driven, and capable of independently managing the complete store operations while leading the team toward achieving business goals.

Candidates can share their cv on (phone hidden).

Pay: ₹20,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Store Manager (Gurugram)
🏢 MOMENTZ
📍 Gurugram