We are looking for an experienced and responsible Stationery Section Supervisor to manage the day-to-day operations of the Stationery section. The candidate will be responsible for stock management, sales, merchandising, team supervision, customer service and maintaining the overall standards of the section.
Key Responsibilities
- Supervise and manage the daily operations of the Stationery section.
- Ensure proper availability and display of stationery products.
- Monitor stock levels and coordinate timely replenishment.
- Maintain proper stock rotation and ensure products are arranged systematically.
- Monitor fast-moving, slow-moving and non-moving items.
- Conduct regular stock checks and identify stock discrepancies.
- Monitor damaged, defective and expired products where applicable.
- Ensure correct pricing, barcode availability and proper product labeling.
- Maintain attractive and organized product displays as per company standards.
- Monitor sales performance and work towards achieving section sales targets.
- Implement promotional activities and ensure promotional products are properly displayed.
- Supervise, guide and allocate duties to section staff.
- Monitor staff attendance, grooming, discipline and productivity.
- Train staff regarding product knowledge and customer handling.
- Assist customers with product selection and resolve customer queries professionally.
- Handle customer complaints and escalate issues to the concerned management when required.
- Coordinate with Purchase, Warehouse, Billing and other departments for smooth operations.
- Ensure minimum stock levels are maintained for important and fast-moving products.
- Prepare and submit stock, sales and other required reports to management.
- Maintain cleanliness, hygiene and safety standards within the section.
- Ensure compliance with company policies, SOPs and operational procedures.
- Support the Store Manager in achieving overall store objectives.
Requirements
- Minimum 2–3 years of experience in Stationery / Retail / Hypermarket / Supermarket operations.
- Previous experience handling a Stationery section will be preferred.
- Good knowledge of stationery products and retail operations.
- Experience in stock management, merchandising and sales.
- Good team-handling and leadership skills.
- Basic knowledge of POS systems and MS Excel.
- Good communication and customer service skills.
- Strong organizational and problem-solving skills.
- Ability to work in shifts, weekends and holidays as required.
Key Skills
Stationery Products | Retail Operations | Stock Management | Inventory Control | Merchandising | Sales | Team Supervision | Customer Service | POS | MS Excel | Staff Management | Communication