Student Retention & Fee Collection Executive

Company: All India Institute of Occult Science

Industry: Education / EdTech

Location: Kirti Nagar, Delhi

Employment Type: Full-time

Experience: 1-3 Years

About All India Institute of Occult Science

All India Institute of Occult Science is a skilled education institute offering courses in Astrology, Numerology, Vastu, Palmistry, Graphology, Tarot, Reiki and other occult sciences.

We offer live, hybrid and self-paced learning programs designed to help students build practical knowledge and professional skills in their chosen field.

About the Role

We are looking for a Student Retention & Fee Collection Executive who will be responsible for managing student installment collections while maintaining strong relationships with existing students.

This role goes beyond making payment reminder calls.

The candidate will be responsible for tracking installment schedules, following up on pending payments, understanding the reasons behind payment delays and coordinating with internal teams to resolve student concerns.

The person will also play an important role in reducing student drop-offs, improving course continuation and protecting the company's revenue.

The ideal candidate should be confident in communication, comfortable with payment discussions, good at negotiation and capable of taking complete ownership of a case until closure.

Key ResponsibilitiesFee Collection & Payment Management

- Maintain accurate records of student fee plans, installments and pending payments.
- Track upcoming and overdue installments according to each student's approved fee plan.
- Contact students through calls, WhatsApp, email and other approved communication channels.
- Follow up consistently with students until the payment is successfully collected or the case is formally resolved.
- Verify student registration details and approved fee plans before communicating payment amounts.
- Maintain accurate records of payment commitments, expected payment dates and collection status.
- Monitor overdue accounts and proactively follow up before installments become significantly delayed.
- Ensure payment collection is handled according to company policies and approved payment terms.

Student Retention
- Identify students who are delaying payments because of dissatisfaction, financial concerns, class-related issues or other challenges.
- Understand the actual reason behind a student's decision to delay payment or discontinue the course.




- Build a positive relationship with students while maintaining focus on payment commitments.
- Make appropriate efforts to retain students who are considering discontinuing their course.
- Communicate approved benefits, solutions or offers to eligible students when required.
- Avoid unnecessary discounts and ensure that any concession follows company approval and policy.
- Escalate genuine concerns to the relevant team while continuing to own the case until resolution.

Coordination & Problem Resolution
- Coordinate with Batch Coordination, CRM, Customer Support, Sales and other internal teams to resolve student issues.
- Follow up internally on unresolved student concerns that are affecting payment or course continuation.
- Ensure the student receives a timely resolution instead of simply forwarding the issue to another department.
- Maintain complete visibility of each pending payment and retention case.
- Coordinate with the relevant team regarding class schedules, course access, faculty concerns or other operational issues affecting student continuation.

Tracking & Reporting
- Maintain daily records of collections, pending installments, follow-ups and student concerns.
- Track promised payment dates and ensure timely follow-up.
- Prepare daily/weekly collection and pending-payment reports.
- Monitor individual performance against collection and retention targets.
- Identify recurring reasons for payment delays and student drop-offs and report them to management.
- Maintain accurate CRM, Excel or Google Sheets records.

Key Performance Indicators (KPIs) Success in this role will be measured through:
- Installment collection rate
- On-time payment collection
- Overdue payment reduction
- Recovery of pending payments
- Student retention rate
- Reduction in course drop-offs
- Follow-up completion rate
- Accuracy of payment and student records
- Resolution time for payment-related student concerns
- Achievement of monthly collection and retention targets

Who Are We Looking For? We are looking for someone who:




- Is confident and comfortable speaking with students over the phone.
- Can politely but firmly communicate payment requirements.
- Has strong follow-up and convincing skills.
- Can handle difficult conversations professionally.
- Has good negotiation and objection-handling abilities.
- Can differentiate between genuine student concerns and unnecessary payment delays.
- Can build relationships while remaining focused on business targets.
- Is organised and capable of managing a high volume of follow-ups.
- Takes ownership of cases instead of simply forwarding problems.
- Can coordinate effectively with multiple internal teams.
- Is target-oriented and comfortable working with collection targets.
- Has basic knowledge of Excel, Google Sheets and CRM systems.
- Can communicate effectively in Hindi and English .

Preferred Experience Candidates with experience in any of the following areas will be preferred:
- Fee Collection
- Payment Collection
- Student Coordination
- Student Retention
- Education Counselling
- Customer Retention
- Customer Relationship Management
- Telecalling
- Inside Sales
- Payment Recovery
- Education / EdTech

Candidates from other industries may also be considered if they have strong collection, follow-up, negotiation and customer-handling skills.

Key Skills

- Fee Collection
- Payment Recovery
- Student Retention
- Follow-up Management
- Negotiation
- Objection Handling
- Customer Relationship Management
- Communication
- Problem Solving
- Student Handling
- Coordination
- CRM Management
- Excel / Google Sheets
- Target Orientation

What We Offer
- Opportunity to work with a growing education organisation.
- Exposure to student relationship management and revenue operations.
- Performance-driven work environment.
- Opportunity to develop strong skills in collection, negotiation, retention and customer management.
- Growth opportunities based on performance.

Why This Role Matters This role directly contributes to the company's revenue collection and student retention.

We are looking for someone who does not simply make reminder calls.

The right candidate will take complete ownership of every payment and retention case — from the first follow-up to final resolution.

- If you are confident in communication, strong at follow-ups, comfortable with payment conversations and enjoy solving customer problems while achieving targets, we would like to hear from you.

📌 Student Retention & Fee Collection Executive (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi