13 Sep
|
Tata Consultancy Services
|
Avadi
13 Sep
Tata Consultancy Services
Avadi
Location-Chennai/Gurgaon Exp-6-8 Yrs Skills-MIM Responsibilities - Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
- Experience in working in SLA based and 24/7 support model.
- Major incident management in SLA based 24/7 support model.
- Perform PIR for every MI.
- Drive bridge calls with different stakeholders towards MI resolution.
- Drive stand up call with customer based on the status of last MIs.
- Proper handover and take over notes update with the incoming and outgoing shifts.
📌 Tcs Is Hiring For Mim (Avadi)
🏢 Tata Consultancy Services
📍 Avadi