13 Sep
|
AM Infoweb
|
Maharashtra
13 Sep
AM Infoweb
Maharashtra
Key Responsibilities
Lead, coach and mentor a team of Customer Support Executives. Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets. Conduct huddles, feedback sessions and performance reviews. Handle customer escalations and ensure timely resolution. Prepare daily/weekly MIS reports. Coordinate with QA, Training, HR and Operations. Build a positive, high-performance team culture.
Eligibility
Minimum 1 year of on-paper Team Leader experience (Mandatory). International BPO / International Voice background. Graduation is Mandatory. Excellent communication and people management skills. Immediate joiners preferred.
📌 Team Lead (Maharashtra)
🏢 AM Infoweb
📍 Maharashtra