About Company

Established in 2013, We GemPundit, are among India's largest dealers in colored precious and semi-precious gemstones like Ruby, Blue Sapphire, Emerald. We boast a vast inventory of 1 Lakh+ products with more than

900,000 HD photographs and videos taken using our unique industry-leading color accurate photography mechanism. With National ranking of No.1 in Gemstone & No.12 in Jewellery, we have helped our 50,000

clients in over 95+ countries improve their lifestyle with the help of gem laboratory -approved healing gemstones. Each of these efforts have been recognized by India's leading gemstone stalwarts such as GJEPC, IFA, GemPundit has been honored with prestigious titles in the field of Innovation, Highest Export, Best eCommerce and Brand Icon fetching us glowing coverage in leading publications like The Economic Times, and the Times of India, as well as magazines like Forbes and Cosmopolitan.

Role Overview

We are hiring a Team Lead Inside Sales to manage and drive performance of a frontline inside sales team handling inbound leads and revenue conversion. This is a strong execution + people leadership role for someone who has led inside sales teams in B2C/D2C environments, understands numbers deeply, and can consistently deliver revenue through disciplined follow-ups, coaching, and CRM-driven execution.

Key Responsibilities

Revenue & Team Performance

Own daily, weekly, and monthly revenue targets for the assigned team

Drive conversion %, closure rates, and AOV through active monitoring and coaching

Ensure team meets productivity, utilization, and SLA benchmarks

Identify and plug revenue leakage, opportunity loss, and productivity gaps

Inside Sales & Call Center Execution

Manage a team of Inside Sales Executives (ICs)

Monitor calls, follow-ups, and pipeline movement, and disposition quality





Ensure strict adherence to sales processes, scripts, and call quality standards

Actively track and reduce missed follow-ups, shrinkage, and idle time

Own execution discipline on rosters, schedules, and daily sales hygiene

CRM & Funnel Discipline

Ensure 100% usage of CRM systems (Zoho / Salesforce / Freshdesk or similar)

Maintain clean pipelines, accurate statuses, and timely updates

Track KPIs such as lead response time (FRT), conversions, AOV, and agent productivity

Drive RCA for funnel drop-offs, FRT misses, and conversion dips

Coaching, Performance & Team Health

Conduct regular call audits, feedback sessions, and performance reviews

Coach teams on objection handling, consultative selling, upselling, and closures

Own new joiner ramp-up, performance improvement plans (PIPs), and skill uplift

Proactively manage attrition, morale, and team stability

Cross-Functional Coordination

Coordinate with Marketing on lead quality feedback

Work closely with Sales Manager on targets, escalations, and improvements

Partner with QA / Training teams to improve overall sales effectiveness

What we are Looking For

5+ years of experience in Inside Sales / Telesales (B2C or D2C)

4 years of people management experience (leading ICs)

Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.)

Solid understanding of CRM-driven sales funnels

Proven ability to consistently hit team targets

Hands-on experience with inbound sales, follow-ups, and consultative selling

Strong coaching, communication, and performance management skills

Nice to Have

Experience in luxury retail, gems/jewellery, or premium international D2C brands

Exposure to global customers (GCC, US, SEA markets)

Experience managing teams across time zones or international markets

📌 Team lead || Assisstant manager (Gurugram)
🏢 Fortuna Retail
📍 Gurugram