13 Sep
|
i krab e sol
|
Kasba
13 Sep
i krab e sol
Kasba
Key Responsibilities
- Team Supervision: Oversee a team of 8 to 12 agents, manage daily workflows, and track attendance.
- Coaching and Development: Conduct regular one-on-one sessions, listen to live or recorded calls, and provide actionable feedback.
- Performance Management: Track metrics like average handle time, first-call resolution, and customer satisfaction goals.
- Escalation Handling: Take over difficult customer calls or resolve complex complaints that agents cannot fix.
- Reporting: Create performance reports and communicate upper-management goals down to the frontline staff.
- Sales Target: Meeting team target monthly/week/daily.
Pay: ₹12,500.00 - ₹15,000.00 per month
Work Location: In person
📌 Team Lead (Kasba)
🏢 i krab e sol
📍 Kasba