Area(s) of responsibility

Location: Hyderabad

Experience: 6-7 years in the IT industry

Grade: 4C

Education: B.Tech or equivalent degree

Key Responsibilities

- 6-7 years development and support project related working experience, at least 4 years in SFDC.

- 4 hands on experience in SFDC LWC, Sales, Experience/community cloud.

- 2 years of experience with Integration

- Should have 5 years hands on experience in SFDC (Apex, VF, Webservices, Integration).

- Should have 3 years hands on experience in SFDC lightning

- Able to translate the customer requirement and gap analysis into comprehensive technical design.

- Should have expertise in SFDC design patterns and implementation of the same.

- Strong communication skills and client interaction skills.

- Valuable understanding of SFDC classic and lightning platform, standard features and standard object structures.

- Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).

- Basic Understanding of Einstein Analytics and Einstein Activity Capture.

- Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.

- Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.

- Experience with tools like People Import, Workato, Dupe blocker is a plus.

- Lead and mentor SFDC production support engineers.

- Identify automation opportunities to reduce manual effort and incident volumes.

- Drive continuous improvement initiatives focused on stability, performance,



and support efficiency.

- Act as the primary operational contact for:

- business stakeholders,

- Salesforce product owners,

Required Skills

- SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.

- Client facing and good communication skills

- Certifications: PD I, Admin, Sales cloud

- Salesforce PD II certificate is desirable.

- Strong hands on experience with Salesforce Production Support (L2/L3).

- Ability to take fast, risk aware decisions during production incidents.

- Robust sense of ownership and accountability.

- Ability to mentor support engineers and improve team maturity.

- Strong prioritization and time management skills.

- Proven experience handling production incidents in SFDC:

- application errors,

- data inconsistencies,

- integration failures,

- performance and availability issues.

- Strong RCA capabilities:

- log analysis,

- debug logs,

- error pattern identification.

- Strong understanding of Salesforce integrations:

- REST/SOAP APIs,

- middleware tools (MuleSoft, Informatica, Boomi, etc.),

- inbound/outbound interfaces.

Additional Skill

Communities, Marketing Cloud, Sales Cloud,



Service Cloud, Data Cloud, CPQ, Financial Services cloud

- Should be able to handle the team and manage work assignment and tracking.

- Able to translate the customer requirement and gap analysis into comprehensive technical design.

- Should have expertise in SFDC design patterns and implementation of the same.

- Able to manage resolution and response SLAs for production support tickets.

- Strong communication skills and client interaction skills.

- Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.

Skills with M/O flag are part of Specialization

Release And Deployment -PL4 (Functional)

Think Holistically -PL3 (Behavioural)

Test Execution -PL3 (Functional)

Win the Customer -PL3 (Behavioural)

Software Configuration -PL3 (Functional)

Solution Design -PL3 (Functional)

Knowledge Management -PL3 (Functional)

Programming/Software Development -PL4 (Functional)

Estimation & Scheduling -PL2 (Functional)

One Birlasoft -PL3 (Behavioural)

Results Matter -PL3 (Behavioural)

Get Future Ready -PL3 (Behavioural)

Quality Assurance -PL2 (Functional)

Help the tribe -PL3 (Behavioural)

Apex - PL4 (Mandatory)

Salesforce Lightning Design System - PL4 (Mandatory)

Service Cloud - PL4 (Mandatory)

Sales Cloud - PL4 (Mandatory)

Mobile Fitment (Salesforce One) - PL2 (Optional)

Lightning Framework (LWC) - PL3 (Mandatory)

Lightning Framework (Classic) - PL3 (Mandatory)

Lightning Framework (Aura) - PL3 (Mandatory)

📌 Technical Lead-Enterprise Apps (Hyderabad)
🏢 Birlasoft
📍 Hyderabad