Job Title: Technical Support Associate

Job Location: Bengaluru

Work Mode: Work from Office

Experience: 1–4 Years

Qualification: Any Graduate

Shift: 247 Rotational Shifts

Payroll Company - Quess

Client - One of Fortune 500

:

We are looking for L1.5 Technical Support Engineers to provide technical and customer support for hardware, software and peripheral-related queries.

Key Responsibilities:

- Provide technical support and troubleshooting to customers.
- Troubleshoot issues related to laptops, desktops, printers and associated software.
- Handle customer queries and ensure effective resolution.
- Identify and troubleshoot Windows OS-related issues.
- Support printer setup and troubleshooting for Inkjet and LaserJet printers.
- Troubleshoot basic LAN, Wi-Fi and networking-related issues.
- Maintain clear and accurate documentation of customer issues and resolutions.
- Focus on first-call resolution and customer satisfaction.
- Handle multiple service requests while maintaining service quality.

Required Skills:

- Minimum 1 year of relevant experience in technical/customer support.
- Good knowledge of Windows OS, including installation, troubleshooting and updates.




- Good understanding of computer hardware and common software tools.
- Knowledge of printer setup and troubleshooting.
- Basic understanding of networking concepts such as LAN/WAN, Wi-Fi, IP and DNS.
- Good problem-solving and customer-handling skills.
- Excellent verbal and written English communication.
- Hindi fluency is mandatory for India team requirements.
- Ability to explain technical issues in simple language.
- Strong listening and customer service skills.
- Should be flexible to work in 247 rotational shifts, including weekends.

Eligibility:

- Graduation in any discipline.
- 1–4 years of relevant technical/customer support experience.
- Candidates must be comfortable working from the office.
- Candidates should be flexible with rotational shifts.

Salary: 4.00 – 5.20 LPA, based on experience and previous CTC.

Benefits:

- Two-way cab facility provided free of cost.
- 247 shift environment.

Key: Salary will be considered based on previous CTC and applicable hike. Final compensation will be subject to the client's evaluation and offer process.

📌 Technical Support Associate (Bengaluru)
🏢 Quess IT Solutions
📍 Bengaluru