Technical Support Executive Position: Technical Support Executive

Location: Durgapur

Category: Full time

Key Responsibilities and Accountabilities:

Transmit Teleperformance and our client values in every interaction Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Work with confidential customer information and treat it sensitively Use software to source and input customer data accurately as related to the inquiry Completes all training and development activities in timely manner. Understanding of escalation handling procedure.

Main Job Requirements:





Education and Specific Training Graduate in any stream. 24*7, Rotational shifts. Work Experience Experience with dealing professionally with people you only speak to via telephone, e-mail, chat and social media TSE / CSE experience is a plus Preferable experience with valid documents. Fresher Required Skills: Technical Skills

Computer Skills: Computer Navigating Skills Ability to use Internet applications Intermediate knowledge of MS Office Language Skills: English Tools knowledge: Customer or function specific programs, at home tooling Social media savvy

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Technical Support Executive (Durgapur)
🏢 Fusion CX
📍 Durgapur