Company Description MAS Solutions is a business support and technology solutions company serving clients across the UK, India, and global markets. The organization helps businesses improve efficiency, streamline operations, and accelerate growth through outsourced support services and innovative digital solutions.

Key offerings include technical support, customer support, CRM-based field service management, web and mobile development, custom software, and business process automation. The flagship Nexus CRM platform enables companies to manage field operations, scheduling, customer communication, and workflow automation from a single cloud-based system. MAS Solutions focuses on long-term partnerships by providing reliable service, measurable value, and smarter operations for stronger businesses.

Role Description This is a full-time, on-site Technical Support Specialist role based in Ahmedabad.

The Technical Support

Specialist will respond to customer inquiries, diagnose technical issues, and provide resolutions via phone, email, and ticketing systems. The role includes troubleshooting software and system problems, documenting incidents, and escalating complex issues to senior team members when needed. The specialist will collaborate with development and customer support teams to ensure smooth operations and high customer satisfaction,



while maintaining accurate records of support activities. The position also involves proactively monitoring systems, contributing to knowledge base articles, and supporting continuous improvement of technical support processes.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills, with the ability to diagnose and resolve software or system issues efficiently.
- Candidates should possess solid Analytical Skills to interpret logs, identify root causes, and recommend practical solutions.
- Candidates should possess Customer Support and Customer Satisfaction skills, including transparent communication, empathy, and a service-oriented approach.
- Candidates should possess familiarity with ticketing systems, basic networking concepts, and common operating systems (Windows, macOS, or Linux).
- Relevant experience in a technical support or helpdesk environment, preferably in IT or software services.
- Ability to work on-site in Ahmedabad, manage multiple priorities, and maintain accuracy under time constraints.
- Strong written and verbal communication skills in English; additional local language skills are an advantage.
- Diploma or degree in Computer Science, Information Technology, Engineering, or a related field is preferred, or equivalent practical experience.

📌 Technical Support Specialist (Ahmedabad)
🏢 MAS Solutions
📍 Ahmedabad