About The Company Movate is a leading global provider of customer experience solutions, committed to delivering creative and efficient support services to clients across various industries. With a focus on leveraging cutting-edge technology and a customer-centric approach, Movate strives to enhance the overall customer journey.

Our organization values integrity, collaboration, and continuous improvement, fostering a dynamic environment where employees can grow and develop their skills. As a trusted partner to numerous international brands, Movate is dedicated to maintaining high standards of service quality and operational excellence.

About The Role The Customer Support Engineer position at Movate is a vital role within our international voice support team. This role involves providing dedicated assistance to customers from around the world, primarily through voice interactions.

The ideal candidate will be responsible for diagnosing and resolving technical and service-related issues efficiently, ensuring that each customer receives a positive and seamless support experience. This position offers an excellent opportunity for individuals seeking to develop their technical and communication skills in a fast-paced, global environment. The role requires working in a night shift schedule from our office in Ambattur, Chennai, with rotational weekdays off to promote work-life balance.

Qualifications To be successful in this role, candidates should possess a minimum of a diploma or bachelor's degree in a relevant field such as Information Technology, Computer Science, or related disciplines. Prior experience in customer support, technical troubleshooting, or a similar role is preferred but not mandatory, as training will be provided.

Strong communication skills in English are essential, along with good problem-solving abilities and a customer-oriented mindset. Candidates should be comfortable working in night shifts and capable of managing multiple tasks efficiently.



Basic knowledge of common software applications and troubleshooting tools will be advantageous.

Responsibilities

- Provide prompt and professional assistance to international customers via voice calls, addressing their queries and concerns effectively.
- Diagnose technical issues related to products or services, and guide customers through troubleshooting steps to achieve first-call resolution.
- Maintain detailed and accurate records of customer interactions, issues reported, and solutions provided.
- Follow established protocols and quality standards to ensure consistent and high-quality service delivery.
- Collaborate with team members and other departments to resolve complex issues and improve support processes.
- Stay updated with the latest product knowledge, company policies, and industry best practices to enhance support quality.
- Manage escalations professionally and ensure customer satisfaction at all times.
- Participate in ongoing training and development programs to improve technical skills and customer service capabilities.

Benefits Movate offers a competitive salary package along with comprehensive benefits that include health insurance, paid time off, and performance incentives. Employees will have access to ongoing training and professional development opportunities to enhance their skills and career growth. The organization promotes a positive work environment with a focus on work-life balance, including rotational weekdays off and supportive management. Additionally, employees can benefit from a collaborative and inclusive culture that encourages innovation, recognition, and personal achievement.

Equal Opportunity

Movate is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified individuals and promoting diversity within our organization. We are dedicated to creating a supportive environment where every employee can thrive and contribute to our collective success.

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