Company Description Matrix Infotech Solution is a technology services company specializing in software development, e-commerce solutions, website design and development, and a range of IT-enabled services. The organization employs experienced information systems professionals who work with modern tools and methodologies to design, customize, implement, and support advanced applications.

Matrix Infotech

Solution has strong expertise in technologies such as ASP.NET, Java, PHP, and various databases including MySQL, SQL, Oracle, and Firebase, as well as contemporary web frameworks. The company delivers solutions across healthcare, payroll, telephonic applications, and e-commerce, focusing on high-quality, tailor-made services that help clients reduce costs without compromising on quality or timelines. All projects are driven by a strong customer-centric approach, ensuring solutions that closely align with business needs.

Role Description This is a full-time, on-site Tele Caller Executive role based in Defence Colony.

The Tele Caller

Executive will handle inbound and outbound calls, introduce company services to potential customers, and respond to inquiries in a clear and professional manner.

Responsibilities include maintaining call records, updating customer information in internal systems,



and following up on leads to support sales and service objectives. The role also involves coordinating with internal teams to resolve customer issues, providing accurate information about products and services, and meeting daily and weekly call targets.

The Tele Caller

Executive is expected to adhere to call scripts and quality guidelines while offering a positive and consistent customer experience.

Qualifications

- Strong verbal communication skills, active listening, and a clear, professional telephone manner.
- Customer service and relationship-building skills, with the ability to handle queries and concerns politely and efficiently.
- Basic computer proficiency, including data entry, CRM or call management tools, and email communication.
- Time management, attention to detail, and the ability to work with daily call targets and performance metrics.
- Previous experience in telecalling, customer support, or a similar voice process role is an advantage.
- Ability to work in office in Defence Colony and collaborate effectively with cross-functional teams.
- High school diploma or equivalent required; a degree in business, communications, or a related field is beneficial.
- Comfort working in a fast-paced environment and openness to training and continuous skill development.

📌 Tele Caller Executive (Defence Colony)
🏢 Matrix Infotech Solution
📍 Defence Colony