Company: Amplus Subsidy Solutions

Department: Sales & Business Development

Job Title: Telecaller / Inside Sales Executive

Reporting To: Sales Head / Business Development Manager

Location: Nashik, Maharashtra

Employment Type: Full-Time

Experience: 0–2 Years

Education: 12th Pass / Graduate

Industry: Government Subsidy, MSME, Manufacturing & Business Consulting

ABOUT AMPLUS

Amplus Subsidy Solutions works with MSMEs, manufacturers and entrepreneurs to help them identify and access relevant Government Subsidies, Incentives, Finance-linked Schemes, Compliances, Licences, Approvals and Project-related Government Support.

We are building a professional sales team focused on quality conversations, genuine opportunities, disciplined follow-ups and long-term client relationships.

PURPOSE OF THE ROLE The Telecaller / Inside Sales Executive will be responsible for:

Calling → Connecting → Understanding → Qualifying → Follow-up → Appointment Setting → CRM Update The primary objective is to convert available leads and prospect databases into qualified business conversations and appointments for the Business Development/Sales Team.

This is not simply a calling job.

The candidate should learn to identify whether a business has a potential requirement related to:

- Government Subsidy
- Industrial Incentives
- MSME Schemes
- Compliance
- Licences
- Approvals
- Project-related Government Support

KEY RESPONSIBILITIES1. Outbound Calling
- Make outbound calls to prospective MSMEs, manufacturers and entrepreneurs.
- Contact leads received through:
- Website
- Digital marketing
- Social media
- Campaigns
- Existing databases
- Referrals
- Events and exhibitions
- Business networks
- Introduce Amplus professionally.
- Understand the prospect's basic requirement.
- Create interest in a relevant discussion.

1. Lead Qualification

Ask relevant questions to understand:
- Business/industry
- Manufacturing activity
- Business location
- New project or existing business
- Expansion/modernization plans
- Approximate investment
- Machinery purchase/plans
- MSME/Udyam status
- Subsidy/incentive requirement
- Compliance/approval requirement
- Project timeline
- Decision-maker availability

The objective is to identify: Raw Lead → Interested Lead → Qualified Lead → Appointment

1. Appointment Setting

The Telecaller will be responsible for scheduling qualified prospects with the:
- Business Development Executive
- Sales Executive
- Sales Head
- Relevant Amplus Team Member

Before scheduling a meeting, the Telecaller should ensure that the basic requirement and interest of the prospect are understood.
1. Follow-Up Calls

- Follow up with interested prospects.
- Follow up on scheduled meetings.




- Reconnect with prospects who requested a callback.
- Follow up on incomplete information.
- Maintain systematic calling schedules.
- Reactivate older leads wherever relevant.

1. WhatsApp & Communication

Where appropriate:
- Share approved Amplus information.
- Send meeting confirmations.
- Send basic company/service information.
- Follow up professionally through WhatsApp.
- Maintain professional communication standards.

Only company-approved information should be shared.
1. CRM MANAGEMENT

Every meaningful conversation must be updated in CRM.

CRM information should include

- Lead name
- Company name
- Contact details
- Lead source
- Industry
- Requirement
- Qualification status
- Conversation outcome
- Meeting status
- Follow-up date
- Next action
- Remarks

No important lead should remain without a defined next action.

1. LEAD NURTURING

Not every prospect will be immediately ready.

The Telecaller should

- Identify interested but not-ready prospects.
- Maintain follow-up dates.
- Reconnect at the appropriate time.
- Share approved information where required.
- Move suitable prospects toward a sales conversation.

1. COORDINATION WITH SALES TEAM

The Telecaller will work closely with the BDE/Sales Team.

Responsibilities include

- Informing the salesperson about qualified leads.
- Providing relevant lead background before meetings.
- Confirming scheduled appointments.
- Updating meeting outcomes.
- Following up on missed appointments.
- Supporting lead reactivation.

SIGNIFICANT: NO FALSE COMMITMENTS The Telecaller must never guarantee:

- Subsidy amount
- Eligibility
- Government approval
- Sanction
- Processing timeline
- Financial benefit

The correct approach is to communicate that the requirement will be assessed and eligibility/benefit will be validated by the relevant Amplus team. This is particularly important because subsidy eligibility and benefit amounts require proper validation.

REQUIRED SKILLSCommunication Skills

- Clear verbal communication
- Active listening
- Good questioning ability
- Professional telephone etiquette
- Confidence while speaking
- Ability to communicate in English/Hindi/Marathi

Sales Skills
- Outbound calling
- Lead qualification
- Appointment setting
- Follow-up
- Basic objection handling
- Lead nurturing

Technical Skills
- Basic computer knowledge
- CRM usage
- WhatsApp
- Email




- Google Sheets / Excel
- Basic internet research

IDEAL CANDIDATE We are looking for someone who is:
- Confident on calls
- Energetic
- Positive
- Patient
- Good listener
- Target-oriented
- Comfortable making multiple calls
- Persistent but polite
- Professional
- Willing to learn
- Comfortable using CRM
- Comfortable speaking with business owners

EDUCATION & EXPERIENCE

Education:

- 12th Pass / Graduate
- Graduate preferred

Experience:

- 0–2 years
- Freshers can apply
- Telecalling experience preferred
- BPO / Inside Sales / Customer Calling / Lead Generation experience is an advantage
- B2B calling experience is an advantage

Freshers with strong communication skills and a positive learning attitude are welcome.

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated on:

Activity KPIs

- Daily outbound calls
- Meaningful conversations
- Follow-ups completed
- Leads contacted

Quality KPIs
- Qualified leads
- Appointment rate
- Meeting attendance rate
- Lead-to-opportunity quality

Discipline KPIs
- CRM accuracy
- Follow-up completion
- Calling discipline
- Timely updates

Business KPIs
- Qualified opportunities generated
- Meetings converted into opportunities
- Contribution to sales pipeline

Quality of conversations is more important than simply making a high number of calls. DAILY RESPONSIBILITIES A typical day may include:

Morning

- Review assigned leads
- Prioritize follow-ups
- Plan daily calling

During the day

- Make outbound calls
- Qualify prospects
- Schedule meetings
- Follow up with interested leads
- Coordinate with BDE/Sales Team

End of day

- Update CRM
- Complete pending follow-ups
- Review appointments
- Report important lead developments

CAREER GROWTH Telecaller / Inside Sales Executive

↓

Senior Telecaller / Inside Sales Executive

↓

Business Development Executive

↓

Senior BDE / Sales Executive

↓

Business Development Manager

↓

Sales Manager

WHO SHOULD NOT APPLY?

This role may not be suitable for someone who:

- Does not enjoy speaking on calls
- Is uncomfortable making outbound calls
- Does not want targets
- Avoids follow-ups
- Is unwilling to learn
- Does not maintain CRM
- Gives false commitments to prospects
- Requires constant supervision
- Gives up easily after rejection

CORE SUCCESS STATEMENT Your responsibility is to turn conversations into qualified opportunities.

A great Telecaller at Amplus does not simply make calls.

They identify the right businesses, understand their basic requirements, create interest, qualify genuine opportunities, schedule quality meetings and maintain disciplined follow-ups.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Nashik)
🏢 amplus subsidy solutions
📍 Nashik