Make outbound calls to customers from company-provided leads and understand their requirements. Explain suitable short-term personal loan options, eligibility criteria, documentation, repayment terms, and applicable charges. Assist interested customers with the loan application process and follow up on pending applications and documents.

Handle incoming customer calls and queries professionally. Assist customers with application-related questions, status updates, documentation, repayment, and account-related queries. Handle customer questions and objections professionally and provide explicit, accurate, and transparent information.

Resolve basic customer issues and escalate complex queries to the appropriate department. Maintain accurate records of customer interactions, leads, applications, and resolutions in the CRM. Coordinate with internal teams to resolve customer queries and ensure timely support.

Provide professional and courteous assistance throughout the customer journey. Kindly share your resume at (phone hidden).

📌 Telecaller Executive (Gurugram)
🏢 Dev-Aashish Capitals Private
📍 Gurugram