Job Title: Telecounsellor

Department: Admissions / Sales

Location: Nariman Point

Employment Type: Full-Time

Reporting To: Admissions Manager / Contact Centre Head

Job Summary

We are looking for a Telecounsellor to engage with prospective students and parents, understand their educational requirements, provide course information, and convert enquiries into admissions. The ideal candidate should have excellent communication skills, strong follow-up abilities, and a target-oriented approach.

Key Responsibilities

- Handle inbound and outbound calls from prospective students and parents.
- Understand student requirements, career goals, and budget.
- Explain courses, fees, schedules, and admission procedures.
- Follow up with leads through calls, WhatsApp, SMS, and emails.
- Address queries and objections professionally.
- Schedule counselling sessions, demos, campus visits, and orientations.
- Maintain accurate lead details, follow-up records, and counselling notes in the CRM.
- Coordinate with admissions and academic teams for smooth onboarding.
- Assist students with applications, document collection, and fee payment.
- Achieve daily, weekly, and monthly admission and revenue targets.
- Submit daily call reports and maintain CRM discipline.

Skills & Competencies
- Excellent verbal communication and interpersonal skills.




- Strong counselling, persuasion, and objection-handling abilities.
- Good follow-up, negotiation, and closing skills.
- Customer-focused and empathetic approach.
- Basic knowledge of CRM software and MS Office.
- Ability to work in a rapid-paced, target-driven environment.
- Fluency in English and Hindi; regional language skills will be an added advantage.

Qualification & Experience
- Graduate in any discipline.
- 1–3 years of experience in telecalling, telesales, admissions counselling, customer service, or inside sales.
- Experience in Education, EdTech, Training, Real Estate, or Service industries is preferred.

Key Performance Indicators
- Daily outbound calls and lead contact within SLA.
- Qualified leads and counselling/demo bookings.
- Lead-to-admission conversion.
- Follow-up completion and CRM accuracy.
- Monthly admission and revenue target achievement.

Additional Requirement: Willingness to work on weekends during admission seasons, as per business requirements. Pay: ₹15,000.00 - ₹35,000.00 per month

Application Question(s)

- Current CTC
- Expected CTC
- Notice Period

Experience:
- Telecounsellor: 2 years (Required)

Location:
- Nariman Point, Mumbai, Maharashtra (Required)

Work Location: In person

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