- Telecalling & Customer Follow-upsMake outbound calls to customers for regular follow-ups. Communicate with customers regarding pending requirements, appointments, services, and other operational matters. Handle customer queries professionally and ensure timely resolution or escalation. Maintain proper records of calls, customer responses, and follow-up status. Follow up with customers as per the assigned calling schedule. 2.

Payment

Follow-upsRegularly follow up with customers regarding pending and overdue payments. Share payment reminders through calls and appropriate communication channels. Maintain an updated tracker of outstanding payments and follow-up status. Coordinate with the accounts/finance team regarding payment confirmations and discrepancies. Escalate long-pending or difficult payment cases to the concerned manager. 3.

Field Team

Management & CoordinationCoordinate daily activities and schedules of the field team. Assign and communicate customer visits/tasks to field staff. Track field team attendance, visits, task completion, and daily productivity.

Follow up with field executives to ensure assigned tasks are completed on time. Coordinate between customers, field staff,



and the office team to avoid delays or communication gaps. Monitor pending field activities and ensure timely closure.

Collect daily updates/reports from the field team and maintain records.

- Reporting & DocumentationMaintain daily calling, payment follow-up, and field activity reports. Update CRM, Excel, Google Sheets, or other company systems regularly. Prepare daily/weekly status reports for management. Track pending customer cases, payments, and field assignments. Ensure all information is accurate and updated.

Required

SkillsExcellent verbal communication and interpersonal skills. Comfortable and confident making a high volume of follow-up calls. Good negotiation and follow-up skills, especially for payment collection.

Strong coordination and team-management abilities. Valuable knowledge of MS Excel / Google Sheets . Ability to multitask and manage multiple follow-ups simultaneously. Strong organizational and time-management skills.

Ability to work under targets and deadlines. Professional and polite approach while dealing with customers and field staff. Hindi communication is essential; basic English communication preferred.

📌 Telecaller (Jaipur)
🏢 Mehfin Associates
📍 Jaipur