13 Sep
|
Apex Solution
|
Surat
13 Sep
Apex Solution
Surat
Call customers who have returned the product after receiving it.
Identify and understand the exact reason for the return.
Understand concerns related to product quality, colour, design, size, damage, or expectation mismatch.
Handle customer concerns professionally and provide the best possible solution.
Convince customers to cancel the return or retain the product wherever possible.
Explain available options such as replacement, exchange, or other suitable solutions.
Maintain a positive customer experience while reducing return and RTO rates.
Maintain accurate records of calls, follow-ups, customer feedback, and resolutions.
- Coordinate with the Sales, Operations, and Customer Support teams to resolve customer issues.
📌 Telesales Executive (Surat)
🏢 Apex Solution
📍 Surat