About the Role

Policybazaar is looking for an experienced Manager – Telesales Operations to lead large B2C sales teams, drive business performance, and ensure operational excellence in a target-driven environment.

Key Responsibilities

- Lead and manage large Telesales / B2C Sales teams.
- Drive daily, weekly, and monthly sales targets and revenue goals.
- Monitor key performance metrics including Productivity, Conversion, Attrition, and Shrinkage.
- Coach, mentor, and motivate team members to improve sales performance.
- Identify performance gaps and implement appropriate action plans.
- Manage team performance, attendance, productivity, and adherence.
- Conduct regular performance reviews and provide constructive feedback.
- Work closely with Training, Quality, HR, and other stakeholders to improve business performance.
- Ensure adherence to sales processes, quality standards, and compliance requirements.




- Prepare and analyze MIS and performance reports.

Mandatory Requirements
- Strong experience in Hardcore Sales.
- Proven experience in B2C Sales.
- Hands-on experience in Telesales / Inside Sales Operations.
- Experience managing large team sizes.
- Solid experience in managing Attrition and Shrinkage.
- Strong understanding of sales metrics such as Productivity and Conversion.
- Excellent leadership, communication, and people-management skills.
- Graduation is mandatory.
- Regional language proficiency is mandatory.
- Immediate Joiners / Candidates with up to 15 days' notice period preferred.

Interested Candidates

Share CV: [email protected]

Contact: Raksha Shukla – (phone hidden)

📌 Telesales Manager (Hyderabad)
🏢 Policybazaar.com
📍 Hyderabad