Ticketing Executive Intern | Entry Level | Fresher | Ticket Management, Customer Support, CRM | Remote

Company: Crossing Infotech

Job Type: Full-time Internship

Work Mode: Virtual / Remote

Location: India

Internship Duration: 1–3 months

Stipend: ₹16,500/month

Application Deadline: 20 September 2026

About the opportunity

Crossing Infotech is offering a Ticketing Executive Internship for freshers and entry-level candidates interested in customer support, ticket management, CRM operations, query tracking, and service coordination.

This internship provides practical exposure to ticket-management workflows through handling customer requests, categorizing issues, maintaining support records, following up on open tickets, coordinating with internal teams, and preparing basic service reports under appropriate guidance.

Key responsibilities

- Receive and record customer queries through assigned support channels.
- Create and update support tickets accurately in the designated system.
- Categorize and prioritize tickets according to established guidelines.
- Review ticket details and identify the appropriate resolution process.
- Respond to customer requests using approved communication procedures.
- Follow up on pending and unresolved tickets within defined timelines.
- Escalate complex issues to the appropriate technical or support team.
- Maintain accurate ticket status and resolution information.
- Coordinate with internal teams to obtain updates for customer requests.
- Document customer interactions and actions taken on each ticket.
- Monitor open, pending, and resolved tickets.
- Assist with preparing daily and weekly ticket-management reports.
- Identify recurring customer issues and share observations with the team.




- Follow standard operating procedures and service-quality guidelines.
- Maintain confidentiality of customer and company information.

Who can apply

- Freshers and recent graduates.
- Candidates pursuing or having completed graduation in any discipline.
- Candidates interested in customer service, operations, technical support, or CRM.
- Candidates with basic computer and communication skills.
- Candidates comfortable working in a remote environment.

Required skills

- Good written and verbal communication.
- Basic computer and internet skills.
- Good email-writing ability.
- Strong attention to detail.
- Ability to organize and track multiple requests.
- Good problem-solving and follow-up skills.
- Ability to understand and follow standard procedures.
- Basic documentation and data-entry skills.
- Willingness to learn ticketing and CRM systems.

Preferred skills

- Familiarity with CRM or ticketing platforms.
- Knowledge of Microsoft Excel or Google Sheets.
- Basic understanding of customer-support workflows.
- Familiarity with service-level or response-time concepts.
- Previous experience with customer communication is an advantage.
- Basic knowledge of technical support processes.
- Experience using communication and collaboration tools.

What you will learn

- Ticket-management and support workflows.




- CRM and customer-service operations.
- Ticket categorization and prioritization.
- Customer query handling and escalation.
- Support documentation and follow-up practices.
- Service reporting and operational tracking.
- Customer experience and service-quality fundamentals.
- Professional communication and workplace processes.

Ideal candidate profile

We are looking for candidates who are:
- Interested in building a career in customer support, operations, or service management.
- Organized and comfortable tracking multiple requests.
- Patient and professional when communicating with customers.
- Detail-oriented when maintaining ticket records.
- Good at following up and coordinating with different teams.
- Willing to learn new CRM and ticketing tools.
- Comfortable working independently in a remote environment.

Why join Crossing Infotech?
- Remote internship opportunity.
- Practical exposure to ticketing and customer-support operations.
- Prospect to develop CRM and service-management skills.
- Experience with customer queries, ticket tracking, and escalation workflows.
- Project-based learning suitable for freshers.
- Opportunity to develop skills relevant to customer service and operations careers.

Application deadline: 20 September 2026

If you are a fresher interested in customer support, ticket management, CRM, and business operations, this internship provides an opportunity to develop practical service-management skills through structured training and supervised support activities.

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📌 Ticketing Executive Intern | Entry Level | Fresher | Ticket Management, Customer Support, CRM | Remote (India)
🏢 Crossing Infotech
📍 India