We are looking for Tour Operations Manager (International Holidays) in Pune. Roles & responsibilities are given below. Please fill form if interested.

Itinerary Planning & Customization

- Design tailor-made domestic and international holiday itineraries based on client preferences, budgets, and travel goals
- Suggest destinations, experiences, and travel tips to enhance the journey
- Prepare day-wise travel plans with details like sightseeing, travel time, and inclusions

Client Interaction & Support

- Speak with clients to understand their travel needs and expectation
- Provide destination knowledge, answer queries, and handle objections professionally
- Maintain regular communication from inquiry to post-trip feedback

Bookings & Coordination

- Manage bookings for flights, hotels, sightseeing, transfers, activities, and meals
- Coordinate with vendors, DMCs, and service providers to ensure best deals and smooth operations
- Handle amendments, cancellations, refunds, and rescheduling if needed

Documentation & Compliance

- Share all necessary travel documents (vouchers, e-tickets, insurance, etc.) with clients
- Ensure all travel formalities (like visas, other guidelines) are informed and managed appropriately

Operational Support

- Maintain booking records and client profiles
- Collaborate with the sales and marketing teams to promote tour packages




- Provide after-sales support and handle grievances efficiently

Key Skills & Competencies

- Strong knowledge of international travel destinations
- Excellent verbal and written communication skills in English and Hindi
- Good understanding of flights, accommodation types, transfers, and meal plans
- Ability to work under pressure and handle multiple client requirements simultaneously
- Proficiency in MS Office, Google Suite, and travel booking platforms/CRMs
- Positive attitude, teamwork, and willingness to learn

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Eligibility & Requirements

- Graduate in Travel & Tourism, Hospitality, or related field (preferred)
- 3 to 5 years of experience in holiday operations or tour planning (freshers with strong knowledge may apply)
- Candidates must be open to working weekends, holidays, or extended hours when required

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What We Offer

- Competitive salary + incentives based on performance
- Opportunity to grow in a fast-paced travel environment
- Exposure to international markets and DMCs
- Supportive and collaborative team culture
- Training and familiarisation trips for destination knowledge (based on performance)

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How to Apply

Please fill this google form:

https://lnkd.in/dsdqTAVy

Employment Type : Full time

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Tour Operations Manager (Pune)
🏢 Roving Steps
📍 Pune