As a Customer Service - Team Leader, you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues.

nWith robust de-escalation skills and a customer-centered mindset, you will maintain a high level of

nprofessionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

nPrimary Duties and Responsibilities:

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- Provide team with support and be available to answer questions
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- Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.
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- Handle customer escalations through completion.
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- Prepare monthly reports.
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- Manage team schedule.
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- Deliver new hire and continuous training courses.
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- Perform additional duties as assigned.
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nSkills Required:

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- Strong organizational skills
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- Excellent written and verbal communication skills
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- Ability to communicate effectively with internal and external customers
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- Proven ability to multi-task and manage timelines and deadlines
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- Pay close attention to detail, accuracy, and completeness
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- Ability to retain large amounts of information
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- Demonstrate strong problem-solving skills, and customer service skills
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- Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point
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- Ability to learn specialized software programs and navigate company databases
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- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
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- Ability to use sound judgement to make good decisions based on information gathered and analyzed
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nEducation and Experience:

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- 2+ years of Customer Service Supervisor experience, preferred
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- 4+ years of customer service experience, strongly preferred
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- High school diploma or equivalent, required
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nRotational Shift and Rotational Week Offs.

nMust be comfortable working in US shifts.

📌 Urgent Hiring for Team Leader - Immediate Joiners Only (Pune)
🏢 Advait Techserve
📍 Pune