Outbound Analyst

Location: Chennai | Experience: 1–3 years | Shift: US Night Shift | Work: Full time

About the role:

You will make outbound calls to US utility companies to collect and verify customer/utility data required for Arcadia’s energy management platform.

Key responsibilities:

- Make outbound calls to US utility companies and navigate IVR systems.
- Obtain utility information such as meter details, usage history, billing and account data.
- Verify customer authorization through LOAs and security questions.
- Enter accurate information into CRM/Google Sheets.
- Identify and resolve data discrepancies.
- Handle utility representatives professionally and escalate issues when required.
- Meet contact-centre KPIs such as connect rate, productivity, AHT, quality and conversion.




- Follow US privacy, compliance and data-security requirements.
- Use Excel/Google Sheets, CRM, dialers and analytics tools; AI exposure is preferred.

Ideal candidate:

- 1+ year experience in international BPO/contact centre, outbound calling, sales, collections or customer operations.
- Strong spoken and written English (C1+).
- Experience working with US customers/teams.
- Valuable analytical and problem-solving skills.
- Strong attention to detail.
- Knowledge of Excel/Google Sheets and contact-centre metrics.
- Comfortable working night shifts from Chennai.

📌 US Outbound / BPO / Tele-sales/Collections / Customer Operations. (Chennai)
🏢 CIEL HR
📍 Chennai