A LDT lead is responsible to lead the Transformation & Improvement agenda for the vertical/customers assigned, work closely with COOs and other senior stakeholders, including clients. S/he is accountable to identify, coach and develop talent in LDT (BBs MBBs, Digital Architects, Automation Experts) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification. A Transformation lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

Responsibilities

Align with COO/Sr. GOL / Portfolio Owner to create the Transformation agenda and deliver on it

Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities

Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts

Program manage Digital deployment in prioritized accounts in the vertical

Identify digital use cases

Prioritize resource alignment to stabilize mega wins

De-risk operations through Risk Control and Best Practice framework

Hold self and organization accountable to deliver on Genpact client commitment.

Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.

Specific traits and success competencies for this role include:





Growth and results focused leader with strong experience in Transformation in top notch organizations The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion

Proven track record of managing delivery, operations or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously

Proven abilities in operating with senior leaders, building robust internal networks and delivering high impact programs in complex-matrixed environments

Decisiveness and comfort in taking risks when working with ambiguity

Digitally savvy with high levels of consultative selling skills

Qualifications we seek in you!

Minimum Qualifications

Post Graduation from Top institutes

Previous senior leadership experience in digital transformation, Lean Six Sigma, solution design, or process consulting with impact on delivery

Global exposure with consistent track record for digital projects: Robotics, AI, automation

Excellent communication and influencing skills. Communicate to senior leaders in simple terms, to drive resolution & decisions

Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted productivity/ outcome

Qualifications & demonstrated experience for leading 'Lean' projects or application of 6 Sigma methodologies with quantifiable efficiency and quality improvements is a plus

Proven track record of driving transformation in client operations

Digital deployment for large/ medium scale customers

📌 Vp F&a Transformation (Gurugram)
🏢 Genpact
📍 Gurugram