We are looking for a passionate and customer-centric Customer Service Associate (CSA) to join our team. As a CSA, you will be the face of the brand, responsible for delivering a personalized and memorable service experience to every customer. You will play a critical role in building lasting relationships and upholding our premium positioning in the market.

Key Responsibilities

- Greet and assist customers in a warm, friendly, and engaging manner- online, over the phone, or in-store.
- Understand and communicate product knowledge clearly and effectively.
- Handle customer queries, feedback, and complaints professionally, ensuring resolution within defined SLAs.
- Manage order processing, invoicing, and tracking (for online and in-store purchases).
- Collaborate with internal teams (Logistics, Production, Sales) to resolve issues and ensure customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Provide insights and feedback from customers to the marketing and product teams.
- Support sales initiatives through upselling, cross-selling, and loyalty program promotions.




- Uphold brand tone and values in every interaction, ensuring a premium and consistent experience.

Required Skills & Qualifications F Experience: 26 years in customer service or sales within the Retail Industry (FMCG, Premium/ Luxury, QSR, or F&B; sectors preferred).

F Excellent interpersonal & communication skills (English).

F High emotional intelligence and customer empathy.

F Good problem-solving and conflict-resolution skills.

F Familiarity with POS systems, basic billing, and inventory management.

F Experience with CRM tools, order management systems, and MS Office.

F Ability to work in a rapid-paced, dynamic environment.

F Willingness to work flexible hours including weekends and holidays, if required.

Perks & Benefits:

- Competitive salary + performance-based incentives
- Employee discounts on Manam products.
- Meals of 2 meal periods.
- Uniform
- Growth opportunities in India’s emerging premium chocolate industry
- Exposure to bean-to-bar chocolate education & innovation

📌 Walk-in || Customer Service Associate And Senior Advisor (Delhi)
🏢 Almond House
📍 Delhi