ZSM (Zonal Service Manager) @SLTL Group Location: Gandhinagar, Gujarat

Department: Service Job Summary

SLTL Group is seeking an experienced and agile Zonal Service Manager (ZSM) to lead and manage service operations for laser machinery across the assigned zone. The ideal candidate will be responsible for ensuring excellent customer support, managing service engineers, driving service revenue, improving customer satisfaction, and maintaining service KPIs. Key Responsibilities

Lead and manage a team of Service Engineers across the assigned region.

Ensure timely installation, commissioning, preventive maintenance, and breakdown support for laser machines.

Monitor service performance, response time, and customer satisfaction.

Handle customer escalations and resolve technical issues effectively.

Plan manpower allocation and optimize service schedules.

Coordinate with Sales, Production, Application, and Spare Parts teams for seamless customer support.

Drive AMC, spare parts, and service revenue targets.

Conduct regular technical and behavioral training for the service team.

Review service reports, KPIs, and team productivity.

Ensure compliance with company SOPs and safety standards.





Visit key customers for relationship management and business development opportunities.

Preferred Candidate

Profile

Bachelor's Degree/Diploma in Mechanical, Electrical, Electronics, Mechatronics, or a related engineering discipline.

8–15 years of experience in industrial machinery service, with at least 3–5 years in a team leadership role .

Experience in Laser Machines, CNC Machines, Industrial Automation, Machine Tools, Capital Equipment, or similar industries.

Strong technical troubleshooting and customer management skills.

Experience in handling field service teams across multiple locations.

Good communication, leadership, and analytical skills.

Willingness to travel extensively.

Required

Skills

Team Management

Customer Relationship Management

Field Service Operations

Preventive & Breakdown Maintenance

Installation & Commissioning

Root Cause Analysis

Technical Troubleshooting

Service Planning & Scheduling

AMC & Spare Parts Sales

KPI Management

MS Office / ERP Preferred Industry

Laser Machinery

CNC / Machine Tools

Industrial Automation

Capital Equipment

Manufacturing Equipment

📌 Zonal Manager (Tirunelveli)
🏢 Sahjanand Laser Technology
📍 Tirunelveli