Jio is inviting applications for the role SMB Usage And Retention Manager /n /n Requirements /n Experience: 05-10 years /n Education: Any Graduation (MBA Preferred) /n /n /n /n
- Account management and service assurance to high value customers,
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- Building & Nurturing Account focused relationship,
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- Enhance revenue from existing customers through upsell and cross sell, of products,
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- Minimise revenue erosion by prevention of churn and downgrade,
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- Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update
/n /n /n Skills and Competencies /n /n
- Account management skills – Ability to act a single point window, between customer and cross functional teams,
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2.
Communication
Skills – Ability to convey thoughts effectively,
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3.
Negotiation
Skills – Ability to sell in competitive market, setting,
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4.
Leadership
Skills – Ownership Mindset
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📌 SMB Usage And Retention Manager (Agra)
🏢 JIO
📍 Agra