Description

Amazon's SLP team is seeking a highly skilled and motivated person to help develop and implement a world-class security program which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

The SLP Expert position for ATS site in IN-SLP is an individual contributor role with the primary responsibility of ensuring the investigation, protection of people & assets of Amazon sites in accordance with global Security guidelines and Policies. The role requires the leader to operate cross-mile, partnering with multiple operations and support function's leaders, along with influencing the stakeholders for SLP specific problem solving.

Key Job Responsibilities Overall the role will have the following key areas of work for assigned territory and facilities:

A. End to end responsibility of security operations:

Physical security is the key aspect of the LP Specialist II role for the sites assigned to the leader. This includes:

i) Guarding services management with headcount management, standard work allocation, control room monitoring, and performance management of the workforce through Specter.

ii) Security assets and system's management to ensure serviceability, requiring access control and monitoring maintenance and upkeep supporting business needs. Managing the above two will require the leader to collaborate with physical security programs, technical, and vendor teams.

B. Site Audits and Certifications:

For the cluster of facilities,



the role leader is responsible for performing frequent audits with a standard binary and also partnering with respective site/operations to remediate defects identified in audits to reduce risk. To support operations, it is critical that we assign a leader who will drive required certifications for the sites from a security perspective and influence operations to ensure the site is compliant with day-to-day secured processes.

C. Process Improvement & Loss Prevention:

LP Specialist II is entrusted with controlling shrink and preventing losses through proactive identification of process violations during audits and floor patrolling, analyzing the trend, and collaborating with operations to design corrective mechanisms to mitigate process violations. Identifying required tech/system interventions to make the process improvement scalable across the network for the long term and providing inputs to solutions is critical for this role.

D. Investigations and Actions:

Interventional investigation of theft, fraud, and customer abuse in the network is another important area that SLP Specialist II will support while accessing the video surveillance evidence and coordinating local law enforcement recommendations. Identifying key MOs while conducting trend analysis for the sites handled and diving deep into the data to analyze the patterns is essential.



The investigation findings play a critical role in driving ECR and buyer escalations as well.

E. Crisis and Incident Management:

With a energetic geo-political environment, LP Specialist II is required to periodically evaluate internal and external risk, implement mitigation measures, and ensure business continuity. The leader is required to collaborate with stakeholders and operate at multiple levels to devise immediate solutions at the time of crisis and front lead the guidance for sites to handle crisis and incident situations, as per WWOS standards.

F. Business Reviews:

The role also encompasses preparing and presenting documents for business reviews (WBR/MBR/QBR) and driving meetings to discuss critical points with leaders. This will require the leader to build a strategic and holistic business lens on identifying the right structure, addressing hotly debated topics, and partnering with multiple field and program leaders.

Basic Qualifications

- 10 years of law enforcement or security-related experience
- Experience in law enforcement or a security-related profession

Preferred Qualifications

- Certified Protection Professional (CPP)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, MH, Pune

📌 SLP Expert, INTL, SLP INTL (India)
🏢 Amazon
📍 India