Customer Service Officer EQU/CSO/1855255 Equitas Small Finance Bank

Branch Banking > North > Rajasthan > Rajasthan > Jaipur > Jaipur > Rajasthan > 16010 > Ajmer

Posted On: 09 Sep 2026

End Date: 09 Oct 2026

Required Experience: 2 years

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- No. Of Openings: 1
- External Title: Customer Service Officer
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 09 Oct 2026

Organisational

- Entity: Equitas Small Finance Bank
- Business Unit: Liabilities
- Division/Function (SBU): Branch Banking
- Department: Branch Banking
- Sub-Department: Branch Banking
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer
- Division: Branch Banking
- Zone: North
- State: Rajasthan
- Region: Rajasthan
- Area: Jaipur
- Cluster: Jaipur
- PT Location: Rajasthan
- Branch Code: 16010
- Branch Name: Ajmer

Skills

- Skill: Strategic Business Orientation
- Customer Focus
- Result Orientation with Execution Excellence
- Leveraging Human Capital
- Innovation & Business Acumen

Highest Education: BA

Working Language: Hindi

CSO KRA FY'26-27

Category | Parameters | Parameter Weight % | Achievement Scale | | ------------------------------------------------------------------------------------------------------------------- | ------------------- | --------------------------- | | Business parameter | | A+/A | B | C/D | E | | MoM CASA NTB (Nos) | 7.50% | 0 to 300% | 3 | 3 | 3 | 2 | | MoM CASA Value (OTB+NTB value growth p.m. -Rs. in Lakhs) | 10.00% | 0 to 300% | 4 | 4 | 3 | 2 | | LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)- converted to monthly | 10.00% | 0 to 300% | 0.15 | 0.15 | 0.10 | 0.10 | | MoM RTD Value (OTB+NTB value growth p.m.

- Rs. in Lakhs)



| 12.50% | 0 to 300% | 8 | 6 | 5 | 3 | | Locker Nos & Credit Card Nos | 5.00% | 0 to 300% | 3 | 3 | 3 | 3 | | 1 Self Sourced GL disb per month (min 1 lac Ticket size) | 5.00% | 0 to 300% | | | | | | Business score contribution % | 50% | | | | | |

Operational parameter | Parameters | Parameter Weight % | Achievement Scale | | ------------------------------------------------------------------------------------------------------------------- | ------------------- | --------------------------- | | Final YTD score | 5.0% | Above 95 - 150% | 90 to 95 - 125% | 75 to 89 - 100% | 61 to 75 - 50% | 51 to 60 - 25% | < 50% - 0% | | Audit & Compliance: (Monthly Rating remains till the next audit rating) | 10.0% | # High - (-5) | # Medium - 5 | # Low - 10 | | Minimum Branch SR TAT - 90% | 7.50% | Above 95 - 125% | 90 to 95 - 100% | 75 to 89 - 75% | 61 to 75 - 50% | 51 to 60 - 25% | < 50% - 0% | | Project 95 - Minimum 75% achievement | 5.00% | Above 90 - 150% | 81 to 90 - 125% | 75 to 80 - 100% | 61 to 74 - 70% | 51 to 60 - 50% | < 50 - NIL | | Customer Complaint (Customer Complaint raised due to branch error) | 5.00% | No Complaint 100% | | | 100% Eligible forms sent to RMU and reconciled by CPC team | 5.00% | Nil for less than 100% | | | CRL - 90% within limit. (Including Holidays) | 5.00% | Nil for less than 90% | | | ReKYC completion for the month from the active base (Exclude LEA notice attached) | 2.50% | Above 90 - 125% | 75 to 90 - 100% | 61 to 75 - 75% | 50 to 60 - 50% | < 50% - 0% | | Inoperative account from the active base | 2.50% | Above 70 - 125% | 51 to 70 - 100% | 31 to 50 - 75% | 11 to 30 - 50% | < 10% - 0% | | Inoperative Locker - No locker should be inoperative for more than 6 month. | 2.50% | Nil for less than 100% | | | Operational score contribution % | 50% | | |

Business score contribution % + Operational score contribution % 100%

Docker: From Final Score CRM updating on monthly basis for mapped customers has to be minimum 75% - 5% docker

Booster: From Final Score Booster of 5% for BTD

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India