Note- Apply if available for F2 F interview on 5 Sep in Hyderabad

Key Responsibilities

Develop and implement Service Now CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate Service Now with external systems using REST/SOAP APIs Configure Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for customer service performance and insights.

Required

Skills

Hands-on experience in Service Now CSM module Solid knowledge of case management, SLAs, and customer workflows Proficiency in Java Script and Service Now scripting Experience with Service Portal / UI Builder Understanding of ITSM concepts and integrations Service Now certifications (CSA / CAD / CISCSM preferred)

📌 Servicenow Csm (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad