- Supervise and Train: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service.

- Hire and Recruit: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team.

- Performance Management: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve

Customer &

- Client Relations

- Customer Satisfaction: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded.

- Problem-Solving &
- Escalations:

Handle customer escalations and complex service issues, providing timely and effective solutions.

- Feedback &

- Improvement:





Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process.

Service Operations &

- Quality

- Policy &
- Procedure Development:

Establish and implement service department policies and procedures to standardize service delivery and improve efficiency.

- Metric Monitoring &

- Reporting:

Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates.

- Quality Assurance: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity.

Job Type: Full time

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Service Manager (Rajahmundry)
🏢 SS BIO CARE
📍 Rajahmundry